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How we are proactively responding to the COVID-19 virus.READ MORE

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Letter from the Director

During these unprecedented times, the safety of our residents and staff guide every decision we make. We are working tirelessly and with compassion to maintain the health of our residents while keeping them connected to their loved ones and to the community.  The Waterford in Hermitage is dedicated to providing exceptional care – our resolve is stronger than ever.  We’re here for our residents, staff and you. Together, we will get through this.

Krishonda Glenn
Executive Director

May 22, 2020: The Waterford in Hermitage COVID-19 Update

The Waterford in Hermitage continues to study and evaluate what various reopening scenarios may look like for our community.  As we proceed, we will continue to adhere to infection control guidelines from the CDC and health departments, including social distancing, personal protective equipment precautions, and proper sanitation in order to best ensure the safety of the members of our community and transition into the next phase.  We will continue to update this page with information on any new developments and plans.

At this time, all previously posted safety precautions remain in effect. These include:

  • No non-essential visitors are allowed into the community
  • Mandatory screening activities conducted for approved visitors
  • Utilization of universal mask precautions for all staff and facial cloth coverings for residents when in community areas or while with any staff member
  • No communal dining or group activities
  • Adherence to social distancing guidelines at all times

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus. To see some of the fun things we’re doing with our residents and staff, visit our Facebook page (LINK HERE).

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

May 15, 2020: The Waterford in Hermitage COVID-19 Update

As our state and local agencies begin to reopen local businesses, our senior leadership team is in initial conversations about what reopening will look like for The Waterford in Hermitage. We will continue to monitor The Centers for Disease Control and The Centers for Medicare and Medicaid Services for their strategy recommendations and guidance.

At this time, all previously posted safety precautions remain in effect. These include:

  • No non-essential visitors are allowed into the community
  • Mandatory screening activities conducted for approved visitors
  • Utilization of universal mask precautions for all staff and facial cloth coverings for residents when in community areas or while with any staff member
  • No communal dining or group activities
  • Adherence to social distancing guidelines at all times

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus. To see some of the fun things we’re doing with our residents and staff, like us on Facebook (LINK HERE).

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

May 8, 2020: The Waterford in Hermitage COVID-19 Update

All of us here at The Waterford in Hermitage are making the best of the situation by working through COVID-19 TOGETHER! We have embraced our new normal and continue to engage residents in activities that adhere to social distancing. Visit us on Facebook (LINK HERE) to see how our residents and staff are thriving during COVID-19.

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control, The Centers for Medicare and Medicaid Services, and both state and local health departments. All previously posted safety precautions remain in effect at this time.

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

May 1, 2020: The Waterford in Hermitage COVID-19 Update

At The Waterford in Hermitage, we continue to invite our residents to engage in activities that adhere to social distancing in order to support the quality of life we are committed to providing. Our Facebook Page is updated regularly to share the exciting things going on within the community.

Recognized as a Great Place to Work March 2020 – 2021, The Waterford in Hermitage also celebrates our amazing team of workers. We recognize that a great place to work is a great place to live, and the team members here are proof of that fact.

The Waterford in Hermitage family of residents and staff are getting through this TOGETHER, and we want to show you how! Visit us on Facebook (LINK HERE) to see how our residents and staff are thriving during COVID-19.

As indicated above, the health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control, The Centers for Medicare and Medicaid Services, and both state and local health departments. All previously posted safety precautions remain in effect at this time.

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

April 24, 2020: The Waterford in Hermitage COVID-19 Update

General Announcements

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control, The Centers for Medicare and Medicaid Services, and both state and local health departments.

The Waterford in Hermitage continues to follow all of the CDC recommendations as mentioned in previous updates*. These include the following:

  • Utilization of universal mask precautions for all staff and healthcare workers
  • In hallways and other areas used by more than one individual, as well as in the presence of staff, residents are to utilize cloth facial coverings to prevent the spread of the virus
  • Group activities and communal dining have stopped
  • Adhering to social distancing precautions, structured life-enrichment activities and wellness programs continue for our residents

*For additional details please see our previous updates below.

Our onsite life-enrichment and wellness teams continue to implement innovative ideas and activities that engage our residents while adhering to social distancing. Now more than ever, we aim to virtually keep residents connected to each other and to their loved ones outside of the community.

Visitation and Communications

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted.  All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We strongly recommend the community provides laundry services for your loved one.

All precautions and measures mentioned above have been implemented in response to the recommendations of The CDC. More detailed information can be found on The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377.

April 17, 2020: The Waterford in Hermitage COVID-19 Update

General Announcements

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control, The Centers for Medicare and Medicaid Services, and both state and local health departments.

We have been practicing social distancing for just over a month and continue to focus on helping residents stay engaged intellectually, socially and spiritually. Even though current restrictions result in physical separation, we are working hard to keep residents virtually connected to their families and their neighbors.

The Waterford in Hermitage continues to follow all of the CDC recommendations as mentioned in previous updates*. These include the following:

  • Utilization of universal mask precautions for all staff and healthcare workers
  • In hallways and other areas used by more than one individual, as well as in the presence of staff, residents are to utilize cloth facial coverings to prevent the spread of the virus
  • Group activities and communal dining have stopped
  • Adhering to social distancing precautions, structured life-enrichment activities and wellness programs continue for our residents

*For additional details please see our previous updates below.

Visitation and Communications

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted.  All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We strongly recommend the community provides laundry services for your loved one.

All precautions and measures mentioned above have been implemented in response to the recommendations of The CDC. More detailed information can be found on The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377.

April 10, 2020: The Waterford in Hermitage COVID-19 Update

General Announcements

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control and The Centers for Medicare and Medicaid Services.

Per the recommendations of the CDC and CMS, group activities and communal dining have stopped in our community. Our life-enrichment director is finding innovative ways to engage residents while adhering to social distancing guidelines. The teams are working hard to preserve the residents’ lifestyle and maintain a sense of community while coping with these unprecedented constraints.

The CDC has updated the guidelines with regard to personal protective equipment inside communities. As a result, the staff and healthcare workers in The Waterford in Hermitage will follow universal mask precautions in all areas of the community. When possible, all residents, whether they have COVID-19 symptoms or not, should cover their noses and mouths when staff is in their room. Residents can use tissues for this. They could also use cloth, non-medical masks when those are available. Residents should not use medical facemasks unless they are COVID-19-positive or assumed to be COVID-19-positive. The bullet points below regarding cloth face coverings are directly from the CDC’s website.

  • The cloth face cover is meant to protect other people in case you are infected.
  • The cloth face coverings recommended are not surgical masks or N-95 respirators. Medical face masks are critical supplies that should be reserved for healthcare workers and other first responders, as recommended by the CDC.
  • The cloth face cover is not a substitute for social distancing.
  • CDC continues to recommend that people try to keep about 6 feet between themselves and others.

We do not want residents and family members to be alarmed at this time.  This is a precautionary measure. The safety and wellbeing of our residents and staff are our number one priority and we will continue to monitor and implement CDC guidelines as updates are released.

Visitation and Communications

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted.  All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We strongly recommend the community provides laundry services for your loved one.

All precautions and measures mentioned above have been implemented in response to the recommendations of The CDC. More detailed information can be found on The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377.

April 1, 2020: The Waterford in Hermitage COVID-19 Update

General Announcements

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control and The Centers for Medicare and Medicaid Services.

Per the recommendations of the CDC and CMS, group activities and communal dining have stopped. Our life-enrichment team is finding innovative ways to engage residents while adhering to social distancing guidelines. The team is working hard to preserve the lifestyle and maintain a sense of community while coping with these unprecedented constraints.

The CDC has updated its guidelines with regard to personal protective equipment inside communities. In response to this update, all staff at The Waterford in Hermitage will be following universal mask precautions when in resident/patient care areas. We do not want residents and family members to be alarmed as this is a precautionary measure at this time. The safety and wellbeing of our residents and staff continue to be our priority, and we will continue to monitor and implement CDC guidelines as updates are released.

Visitation and Communication

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted.  All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We strongly recommend the community provides laundry services for your loved one.

March 27, 2020: The Waterford in Hermitage COVID-19 Update

General Announcements: as of Friday, March 27, 2020

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control and The Centers for Medicare and Medicaid Services.

Per the recommendations of the CDC and CMS, group activities and communal dining have stopped in our community. Life-enrichment and wellness directors are finding innovative ways to engage residents while adhering to social distancing guidelines. The teams are working hard to preserve the lifestyle and maintain a sense of community while coping with these unprecedented constraints.

Visitation and Communications

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted.  All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We strongly recommend the community provides laundry services for your loved one.

March 20, 2020: The Waterford in Hermitage COVID-19 Update

General Announcements

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control and The Centers for Medicare and Medicaid Services.

Visitation and Communications

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted.  All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We strongly recommend the community provides laundry services for your loved one.

March 12, 2020: The Waterford in Hermitage COVID-19 Update

As the COVID-19 virus continues to spread and concerns continue to grow, The Waterford in Hermitage has decided to take precautionary measures to ensure the health and safety of our residents, family members and staff throughout our community. Much about the virus is still unknown, but we do know that the population we serve is at greater risk for the most serious impacts associated with this new strain of virus.

Based upon revised recommendations of The Centers for Medicare and Medicaid Services (“CMS”) and The Centers for Disease Control and Prevention (“CDC”), The Waterford in Hermitage will prohibit unnecessary visitors to help combat the spread of COVID-19 and protect the health and welfare of our residents. We encourage loved ones to forego in-person visits and communicate with our residents by video chat, telephone, or through social media. These precautions are vital to helping us avoid and minimize the possible spread of this virus internally and throughout the community at large.

We are also educating staff, residents and our families on symptom awareness for COVID-19 and infection control best practices. We have clear protocols for staff to stay home and not come to work if they are ill or symptomatic. Plans are already in place to handle a wide range of emergencies and are being updated and evaluated as we receive new information. We are working closely with other health care providers in our community to help ensure the health and safety of all.

We will stay up to date with the latest information from the CMS and CDC. Our top priority is the health and well-being of our residents and those who care and support them each and every day. We will continue to work with state and local public health and emergency preparedness officials to protect our residents and the community in which we live.

Given that this is an evolving situation, we will make every effort to provide timely updates regarding any changes in practices and circumstances in our community.

We thank you for your patience and understanding as we navigate this challenge and remain focused on providing exceptional care and services for our residents.

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The Waterford in Hermitage

3778 Central Pike
Hermitage, TN 37076

615-928-1400